​RETURN POLICY
GBSPRIME Return Policy.
We want you to be completely satisfied with your shopping experience at GBSPRIME.
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If you're not happy with your purchase, our Return Policy is designed to make the process as smooth as possible. Please read the following guidelines carefully:
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1. Eligibility.
1.1. You may initiate a return within 30 days of receiving your order.
1.2. The item(s) must be in unused and original condition with all tags and packaging intact.
1.3. Personalized or customized items cannot be returned unless they are damaged or defective.
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2. Initiating a Return.
To initiate a return, please follow these steps:
2.1. Log in to your GBSPRIME account and navigate to the "Orders" section.
2.2. Select the order containing the item you wish to return and click on the "Return Items" button.
2.3. Follow the instructions to complete the return request.
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3. Return Shipping.
3.1. You are responsible for the cost of return shipping, except in cases where the item is damaged, defective, or incorrectly shipped.
3.2. We recommend using a trackable shipping method to ensure the safe return of your item.
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4. Refund Process.
4.1 Once we receive and inspect the returned item, we will process your refund.
4.2 Refunds will be issued to the original payment method used for the purchase.
4.3. Please allow up to 10 business days for the refund to reflect in your account.
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5. Exchanges.
5.1. At this time, we do not offer direct exchanges. If you wish to exchange an item, please return the original item for a refund and place a new order.
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6. Damaged or Defective Items.
6.1. If you receive a damaged or defective item, please contact our customer support team within 7 days of receiving the order.
6.2. We may require photos or additional information to assess the issue and determine the appropriate solution.
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7. Return Address.
Please ship your return to the following address:
[GBSPRIME Returns]
[Address Line 1]
[Address Line 2]
[City, State, Zip Code]
[United States of America]
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8. Additional Information.
8.1. Original shipping charges are non-refundable.
8.2. Returns that do not meet the eligibility criteria may be subject to a restocking fee.
8.3. We recommend retaining your return shipping receipt and tracking information until your refund is processed.
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9. Contact Us.
If you have any questions or concerns about our Return Policy, please contact our customer support team at support@gsbprime.com.
Thank you for choosing GBSPRIME. We value your satisfaction and aim to provide you with a hassle-free return process while delivering the best shopping experience for all your accessory and baby collection needs.